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What if I do not agree with the decision?

All homelessness applicants may request a review of their homelessness application if they are unhappy with the decision made or the accommodation provided following the decision.

You may make the request either verbally or in writing, within 21 days of being notified of the decision or offer of accommodation.  You do not have to give reasons for doing so, but it may help your review request if you give your reasons, and detail any information you think that we have missed or got wrong.  

Once your review request has been received, the reviewing officer, who is a senior officer not involved with the original decision, will discuss your case with the housing options advisor who made the decision, challenge the decision, and ensure proper procedure has been followed.

If the reviewing officer considers it necessary, further enquires may be made into the circumstances of your homelessness and you may be re-interviewed.

We have 56 days (8 weeks) to consider your review application, and will ask you for an extension if the review cannot be completed during this time. You will be notified of the decision. Where possible this will be by telephone. Written notification will follow within 3 working days, giving full reasons for the review decision.

If you are still not happy with the review decision, you can appeal to the County Court on a point of law (that the Council has not followed the proper procedure) within 21 days of receiving the written notification of our review decision.

You may wish to contact a solicitor or independent advice agency such as a Citizens Advice Bureau or Shelter (the charity for homeless and poorly housed people) for advice and assistance.