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Right to Repair

Certain emergency or urgent repairs qualify for compensation under our Right to Repair Scheme.

Tenants' Right to Repair

If a repair has not been carried out within the agreed timescale, please let us know. We will arrange another appointment date. If repair is still not completed, and neither of these failures has been due to you not allowing us to enter your home, you will be eligible for compensation of £10 plus a further £2 per day up to a maximum of £50.

Vandalism and neglect

We are not responsible for any repair or replacement resulting from an act of vandalism or neglect by you. If damage by vandals has been reported to the police, we will normally only accept responsibility for the repairs if we have been given the police crime number.

If you do not want to report vandalism or any other crime directly to the police, call Crimestoppers on free phone 0800 555111 or our Tenancy and Neighbourhood Services team on 01476 406080.